OYO Rooms — bad experience and pathetic customer care services
Vivimalp1982 on Jun 17, 2019
I writing it with very bad experience with OYO rooms and no any response from customer care of Oyo also .
i am a frequent traveler . i had book a room via Oyo app with under mentioned details .
Name - Vimal Pathak
booking Id- SIQC2198
Check in - 20th may, check out - 21st may
Hotel - Hotel Downtown
when i reached at same address about 1:30 am i found that there is no any hotel by same name . i found a bar with same name which was closed .
when i called to customer care of oyo they put me hold about 45 minuts and finally replied that we do not have such tie-up with same hotel name .
Noe you can understood that about 2:30 am i got answered that OYO dont have such hotel in panel . even the customer care which was aware did not provided alternate solutions for stay .
surprising that i have not received a single call from OYO side till now .
please look in matter and take corrective action ..
[Jun 18, 2019] OYO Rooms customer support has been notified about the posted complaint.
Verified SupportOYO Rooms Customer Care's response, Jun 27, 2019
We never want any dissatisfactory experience for any of our guest and are getting this checked for you.
Verified SupportOYO Rooms Customer Care's response, Jun 29, 2019
Our team attended the concern diligently and the needful has been communicated to you over mail. We assure you such instances will not take place again. Let us know for any other assistance.
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