Oyo Rooms — Bad service | |||||
This is in regards to the Booking ID: KFJS1273 Had a very bad experience with the booking done via Oyo rooms, here are the details: Check in time is mentioned as 12:00 PM, but my bus reaches at 7:00 AM in the morning Enquired in advance over the phone, with the hotel owner if he can provide an early check-in, over the call he agreed to provide without any extra cost. But he denied to do that once I reached the place. He charged Rs.500 extra and provided a **** room (refer attached pics) Frequent power cuts and the generator doesn't drive the lift, we had to climb 3 floors with my kid (done that atleast 4 times) No hot water, owner says hot water comes only in the morning AC is controlled from the reception and its frequently turned off, we had to call and shout at them to switch it ON Room was full of mosquitos, not event a mosquito coil is provided, owner took 1 day to provide a mosquito mat, by when we were about to checkout There is no WiFi, it barely connects Owner hasn't provided a clear answer when we enquired about the complimentary breakfast Is the quality of rooms you guys provide? Hope you guys will look into the issue seriously and come back to me with an update. Was this information helpful? | |||||
OYO Rooms customer support has been notified about the posted complaint. | |||||
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