[Resolved] Oyo Rooms — Bad support & cheating

Nikhil Surendran

from Bengaluru, Karnataka

Address:	560109
Website:	oyorooms.com

Hi
I had booked a room in mangalore for 2 days using oyoroom[bookingid:ygua3872]. The images which listed out in oyorooms were the executive delux and the actual one was entirely different from that. The hotel had provided a room which was having stinging smell and the towels were not clean. I had raised complaints to oyo support and they didnt help me to resolve issue. Since it was formidable to stay back in room, i decided to move out. But oyo rooms were not ready to refund the amount or not helped to move to a new hotel with amount which i already paid.

They had looted my money and was asking to make a new booking with full payment to refund the other, and they were not giving assurance of complete refund.

Nikhil s

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Sep 29, 2016

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2016

OYO Rooms Customer Care's response Dear Nikhil,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.

Team OYO