[Resolved] Oyo Rooms — bed bugs in room

jbreddy

from Muluppilagadu, Kerala

Address:	Hyderabad, Andhra Pradesh, 500025
Website:	www.oyo.com

There is hundreds of bedbugs in oyo 7707 corpo suits room no 202
Not even minimum response from reception
Not able to stay in room even 3 hours on 25th april
Worst reception and room service
I checked in at 12:30am and checked out at 4am because of bed bugs
1) no one is there in reception while checkin
2) no one is there while checked out
3) towels not provided
4) water not provided
5) ac not working
6) tv not working
7) bed sheets are not clean
8) many many many bed bugs (Worst experience)
9) only explanation i got from reception is no other room is available
Worst night..

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Jun 4, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Apr 29, 2018

Updated by jbreddy I contacted oyo customer care multiple times to delete my booking history because im not going to use my number anymore
if some other person got my number in future they can see my booking history and my details just by signin in oyo
this is is very serious security concern for me
there is no option for deleting my histery or account
if people get to know about it no one is going to use it in future
my complaint id is 5891190
please resolve this asap

Verified Support

Apr 30, 2018

OYO Rooms Customer Care's response Dear Guest
We want to extend our sincerest apologies for the negative experience that you had with us. Thank you for bringing this to our attention which would help us to improve our services for you. We understand that apologies would not mend the suffering and for the same, your feedback has been taken into an account. Request you to kindly share your registered contact detail or booking id with us at [protected]@oyorooms.com and we shall look into the concern highlighted at the earliest.
Regards
Team OYO

Apr 30, 2018

Updated by jbreddy I complained immediately to your oyo captain
He told me will give 300 offer in next booking by calling before booking (that is not solution)
But what i really want is let the persons sleep in same bed for one night who is responsible for that horrible experience of me
I don't think you need anything but details of stay(April 24th-25th in oyo 7707 room no 202) in hyderabad.
Because I complained it that day itself..
I promised myself to not stay ever again in oyo.
Thanks.

Verified Support

May 02, 2018

OYO Rooms Customer Care's response Dear Guest,

Request you to kindly share your booking id or contact details. We'll look into it for you at the earliest.

Regards
Team OYO