Oyo Rooms — behavior of hotel staffs and oyo assistance

Address:

Oyo 35467, Hyderabad, Telangana

@oyorooms hi all! As me and my colleague has visited hyderabad for some official work where in abids we have booked a deluxe room where we needed to fresh n up so we paid early checking 350 rupees extra as we have booked the deluxe room and they by mistakenly provided classic one the room was so dirty that we have suddenly reported to hotel staff where he requested that "some of our women staff who used to do the same will be available by afternoon so you provide the keys and go for work before you arrive we will clean the room and everything will be fine as we visited the room was not clean the set top box remote was missing some of our clothes had become wet and dirty so we called room boy where he said" i am not answerable, please talk to superior authority so we called reception firstly he felt some for not cleaning and clothes afterwards he said i will provide you different room for now in first or second floor you come after i call you as the room was dirty and lift was under maintenance we left our room and went to reception after visiting reception he said sir room is dirty so we were ready to wait for 15-20 minutes as we were not able to get into previous room and just after some time some aged illiterate person so called "owner of the hotel" visited there and started arguing and some time later his volume of words was so louder talking to my friend where i requested to calm down but the dogs never stops barking he started using abusive language and just after the argument was so dirty he said you leave my hotel i will not refund you anything i told to call oyo assist where his reply was the hotel is not of oyo. Oyo ch*ya mera kya ukhaad lega so afterwards oyo staff called me i explained each and everything where they apologise me where i was expecting apology from hotel staff so afterwards oyo promised me wait for 5 minutes we will solve your issue by transferring room to another oyo branch oyo didn't called me again but it was a bad luck there only oyo available nearby so we visited there so it was my last visit thanks for oyo staff support and taking hotels like this will surely grow your business i never got depressed due to money issue but as promised by oyo hotel was not ready to apologise thanks for your support. Likewise if your client attitude and query resolve team will act fast and safely then you definitely not gone a have a customer like us.