[Resolved] Oyo Rooms — behaviour of staff and unethical demands

Akshay Bhadauria

from Pune, Maharashtra

Address:

oyo flagship 16665 marunji road laxmi chowk hinjewadi pune, 411033

I am akshay singh customer of oyo since last 5 months continuously staying at oyo property 16665 falgship at hinjewadi. Before few days property was so good to stay, but now since past around 20-25 days staff has been changed and property has become a worst place to stay as the behaviour of staff is very rude and they demand money unethically... As i dont even have check in for 2 days but they are asking me to pay for those days also.. And i have refused to pay for their demand then they have declined a check-in for me. After contacting with oyo customer service they have tried to resolve an issue by calling up property manager but he havent even recieved a call by the customer services but he have gave that call to his assistent to talk with and infront of their customer service he has declined a future check-ins of my bookings. Now i demand a compansation from oyo as they have disrespected me bytheir employees or i want to take a strict action against this property by oyo.

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Aug 28, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2019

OYO Rooms Customer Care's response Hi Guest,

We regret the kind of experience that you had to go through during your stay with us. We do not want you to go unsatisfied, so kindly share with us your booking details so that we can investigate this matter and assist you accordingly.

Regards,
Team OYO

Verified Support

Jul 27, 2019

OYO Rooms Customer Care's response Hello Guest,

We never want any dissatisfactory experience for any of our guest and are getting this checked for you.

Regards,
Team OYO

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Comments

sahil31742

from Raebareli, Uttar Pradesh

I have booked oyo 13490 hotel Aniket Bihta Bihar
confirmation no. [protected]
pin 3163 dated 16.07.2019 but when guest went there hotel manager said "All room are full we have no empty room" and my guest were mistreated by hotel management. even customer care did not give proper response
i want to take legal action against oyo and hotel owner

Sakshi Dhar

from Noida, Uttar Pradesh

We can discuss that over the call need a call back ASAP

OYO Rooms Customer Care's response, Jul 24, 2019

Verified Support

Hello Guest,
We never want any dissatisfactory experience for any of our guest. Kindly share the booking ID/contact number, we'll get this checked for you.

Regards,
Team OYO.

Subodh Upadhyay

from Surat, Gujarat

I stay in oyo 44780 Hotel visamo Ahmdabad during 13 to 15 julay 2019... Plz send me GST innvoic.. Nd customer feedback are send hotel person itself during checkout time.my booking I'd is PAEX7316. In room no telephone no AC remote . Not good complimentary breakfast only batata puwa are available.. No cleaning are available in room..