[Resolved] Oyo Rooms — behaviour of the customer care executive

 
1 Review
A-98, Sector-40, Noida, Uttar Pradesh, India
 Pragya Mishra on Jun 13, 2019
I had booked my stay with Oyo Townhouse 105 Khar West for 13-15th June for two persons ( booking id : KUTV3162). While the confirmation call was on by one Mr. Suman I was told and I quote " You would be checking in as family right?".
For a brand like Oyo which prides and adversities itself as respecting people's privicy and personal space, the assumption that two people staying in the same room are family is a breach of that very principle of respect of personal space. As long as a customer is paying you the amount and their behaviour is cordial, whom they are sharing a room is none of OYO's business.

It is extremely humiliating to be subject to this uncalled for scrutiny.
Complaint marked as Resolved Jul 28, 2019

Complaint Status


[Jun 16, 2019] OYO Rooms customer support has been notified about the posted complaint.
Verified Support
OYO Rooms Customer Care's response, Jun 27, 2019
Hello Guest,

We never want any dissatisfactory experience for any of our guest and are getting this checked for you.

Regards,
Team OYO
Verified Support
OYO Rooms Customer Care's response, Jun 27, 2019
We apologize for the inconvenience caused to you. Such instances will not happen again in future, we assure you that. We apologize again for the unease and hope to serve you in the future.
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    Oyo Rooms - behaviour of the customer care executive