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[Resolved]  Oyo Rooms — bhzt9165

Address:Oyo flagship 584, Mumbai City, Maharashtra

Complaint is regarding below booking blod7063 which is canceled by oyo during my travel. And i got booking confirmation message multiple times in what's app and mail also i have full communication history of oyo assistant who also confirms me on booking but along with cancelation message also floating to me for that oyo also launch a complaint saying that it was flaw alarm. Which realy gave mental tourcher to me. When i called to oyo assistant he helped me to book oyo bhzt9165 at 14157 all inclusive for 3 room 7 adult and 2 children's but room booking is done for 7 adults by your agent. Even that amount was appx 2000 extra of my previous booking but as i was in hang situation due to oyo so i agreed on 14 k but when i reached to hotal then i asked to pay extra 1000 rs for kids which increased to 1500 later and add to my bill. Even my booking is still showing for 7 adults... Room quality is also not good sabit is full of sepage smell and no proper lighting no credit card machine at hotal other many thing which i faced during my check-in.. Very worst experience in my hotal booking history. After a day travel i was spent an hour for my check-in.
So can you pls confirm if all happening are correct per oyo policy and i need to pay extra 1500 on offered amount after such incidents...
Pls do the needful or let me know the next escalation level...

Regards
Anuj
[protected]..
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Jun 25, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
May 24, 2019
OYO Rooms Customer Care's response Hi, thank you for sharing the needful details. Kindly give us some time to get it checked. ~Dk
Verified Support
May 25, 2019
OYO Rooms Customer Care's response we tried to get in touch with you regarding the issues highlighted. Our attempts were unsuccessful. We've sent an email to the registered email ID with the details. Kindly check it. Contact us for any other assistance.~Dk
May 26, 2019
Updated by Vatanuj Thanks for your response but I would like to say again that apologies would not make me feel good as due to of that experience my trip was totally disturbed in last two days..I was not getting facilities but Oyo was asking extra money hotel change my room next day once I Complaint damaged bath tub where no one can bath and second room also was also having damaged light points along with dirty wall and damaged and dirty curtains but on the same time I was asked to pay bill with extra amounts...also on bill I was not getting 1500 RS as a kids charge it was showing as extra amount.
Above on my room there were nest where you continually get voice of baby bird and morning once you open door you see died bird in front of you..so many other things to share for this property and my booked and cancelled property during my travel to Mumbai..few chats are paste here for you reference where I got confirmation on my earlier booking and once I cancelled my backup booking then again I got cancellation of my previous booking...so pls tell me how can I compensate my self for all these instances...
Few chats for your ref..

[22/05, 9:16 AM] OYO: Your booking ID BLOD7063 at hotel OYO 1458 Hotel Prince Palace is confirmed and we look forward to hosting you
Do you require any further assistance?
[22/05, 9:16 AM] OYO: Please feel free to contact us for any further queries. Thank you for choosing OYO. Have a nice day.
[22/05, 9:18 AM] OYO: Hi Anuj vats, your booking ID UZCD5189 at OYO 33378 Kishish Kunj, Mumbai has been cancelled as per your request.


For any other assistance, call [protected].
[22/05, 10:23 AM] OYO: Hi Anuj Vats, Due to unavoidable circumstances, we need to change* your booking BLOD7063 from OYO 1458 Hotel Prince Palace to another hotel. Click on link https://www.oyorooms.com/upgrade-booking/74023057?utm_source=overbooking to select your new hotel. We are sorry for the inconvenience caused.
Thanks for choosing OYO.
*T&C Apply
May 26, 2019
Updated by Vatanuj Added few images..

May 28, 2019
Updated by Vatanuj Any further update on my complaint other than apologies?
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