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[Resolved]  Oyo Rooms — Book a room for 1 night and 2 guest but after booking and completing the payment it charged extra amount

I booked a room for 1 night and 2 guest in oyo town house arya in saltlake.The booking id is D4CA9749. After booking and completing the whole amount(744) it charged extra amount .That's why I called oyo customer support they said when u booked the hotel, there was a error in our server, so u charged extra amount.I personally think it is a totally rubbish think.By the way when I reach the hotel hotel support says it was a booking for 1 night and 1 guest.That time I puzzled and told them it was booked for 2 guests but they don't listen my voice. I showed them the email but they doesn't agree .They charge extra amount.
I paid firstly 744-the whole amount, then they extra charged 354 and 586.
Oyo extra charged 354 and 586 for 2guest . scam happened.
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Sep 26, 2022
Complaint marked as Resolved 
Problem solved by oyo
OYO Rooms customer support has been notified about the posted complaint.
Sep 24, 2022
Updated by Rou123
Please solve my problem and return my amount which was extra charged.
Sep 25, 2022
Updated by Rou123
When I first book the hotel and pay the whole 744 amount. Extra charged demand from oyo.pls return my money.I want return 940 rs which I paid extra.

Verified Support
Sep 29, 2022
OYO Rooms Customer Care's response
Dear Guest,

We regret the inconvenience caused. This is not an experience we want our guests to have with us. Rest assured, our concerned team will get this checked and connect with you soon.

Regards,
Team OYO
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