[Resolved] Oyo Rooms — Booked Closed Hotel

Deep7864

from Gurugram, Haryana

Apr 3, 2023

Address:

Gurgaon

Hi

I need to write this mail regarding fraudulent activities done by OYO, they booked a room in a hotel which has been closed 🔒, hotel's contacts no. also has been deactivated. And more over customer service centre they didn't have any responsibility to give solution but they have tactics to escape, they literally make me on hold for 20-30 min and than disconnected again and again. OYO team is became a scammers team. They are doing next level cyber crime.
I am attaching the all proofs please check it carefully and let me know what action you have taken. And kindly refund my money back to my account.

Refer what's app msz

Dear Customer

Thank you for choosing *OYO*. Your booking for Flagship Golden Nest is confirmed.

*Booking Id*: DGKR3138
*Check-in Date & Time*: 31 Mar, 12:00 PM onwards
*Checkout Date & Time*: 02 Apr till 11:00 AM
*No. of Rooms*: 2 Classic Rooms
*Number of Guests*: 2 guests
*Address*: Sh41, Nainital
*Reception Contact*: [protected]
*Directions*: https://bit.ly/3kgXDK1

+5 photos

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May 14, 2023

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2023

OYO Rooms Customer Care's response Dear Guest,

We understand how inconvenient it is and we would never want our guests to go through such an experience. Rest assured, our concerned team will get this checked and connect with you at the earliest.

Regards,
Team OYO

Verified Support

Apr 04, 2023

OYO Rooms Customer Care's response Dear Guest,

As checked, our concerned team has already worked on your issue and provided the needful resolution. We assure you for a hassle-free stay experience in the future. Let us know if you need any further assistance.

Regards,
Team OYO