[Resolved]  Oyo Rooms — Booked hotel not existed still money not refunded.

I booked Oyo townhouse 893 The circle Rajapark on 18/06/2022. At 01:54 PM Booking ID: V0XT2065 and reached the location within 5 minutes. But I was unable to find the hotel at the specified location. I also tried to ask vendors around the location about the hotel but was informed that there is no such hotel present. So, I tried to contact the property owner on the number available on the application but the number was invalid. After that I contacted the oyo chat support and informed about the about situation and was presented with two option to either shift or cancel the booking at 2:18 PM. I choose to cancel the booking. As soon as the cancellation was initiated, I got a message that the refunded amount will be ₹0 (I had already paid the charges for hotel while booking via app). I then contacted the customer care for refunding the amount as The hotel does not exist at the location and hence I did stay there and therefore I should not be charged for the same. But I did not get proper respite from support team. They are just disconnecting the call again again after listening to the issue.
I am requesting a proper response for my complaint and refund of my hard earned money as it got completely wasted. I never expected such service from Oyo Hotels.
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Jul 23, 2022
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jun 20, 2022
OYO Rooms Customer Care's response
Hi Sachin, this is certainly not the experience we want you to have with us. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO
Verified Support
Jun 20, 2022
OYO Rooms Customer Care's response
Hi, as checked our team has communicated the needful over email. Request you to go through the same. For any further assistance feel free to write to us. ~Team OYO
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