[Resolved] Oyo Rooms — booking akqu8724 not entertained by hotel

SHANKAR SINGHA

from Gurgaon, Haryana

Address:

New Delhi, Delhi, 110055

Booked room under above reference.
When I reached Hotel I was denied admission stating that no tie up was there with OYO. Tried to contact assistance but there was no response. No mail received by me regarding the same. Had to move to a low quality hotel by paying 500 more.

Very poor and disheartening response.

Please clarify why this happened. Even now the status of my booking is showing as confirmed.

Someone rang up a few hours back for shifting to some other hotel.

If any technical problem was there why was it not confirmed by email or a message?

Please confirm action against the people responsible for this.

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Oct 28, 2018

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2018

OYO Rooms Customer Care's response Dear Shankar,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO