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[Resolved]  Oyo Rooms — booking amount is not refunded yet

Address:110095
Website:www.oyorooms.com

Hi Team,
On 27th April, I booked 1 room in Rishikesh, as you can see the attached screenshot I have applied a coupon of 75% off and it was applied successfully and after applying coupon I need to pay RS 1945, which I paid but after the booking I got a mail from OYO that your order is pending and you need to pay 1945 more.
I called OYO customer care and As per our telephonic conversation with Gurpinder_549268, he has have canceled my booking, but I received the mail that amount refunded will be 0. Cancelation charges are rs 1993/-.
And till now my money has not be refunded, Can you please confirm by what time I will get the amount. Please resolve this issue ASAP.
Booking ID Was: KBLT1743
Thanks
Amod
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Jul 28, 2018
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jun 27, 2018
OYO Rooms Customer Care's response Dear Guest,

Our apologies for the hassle. We've forwarded this to our guest support team and they will soon assist you with your concern. Appreciate your understanding.

Regards
Team OYO
Verified Support
Jun 27, 2018
OYO Rooms Customer Care's response We tried reaching out to you but the attempt was unsuccessful. Please share an alternate no./feasible time to get in touch.
Verified Support
Jun 27, 2018
OYO Rooms Customer Care's response Dear Guest,
We contacted you regarding the issues highlighted and shared the details with you. As discussed, we've sent you an email with the details of the refund. We'll ensure a pleasant stay for you in the future. Do let us know for any other assistance.

Regards
Team OYO
Verified Support
Nov 05, 2018
OYO Rooms Customer Care's response Hi Amod,

We've sent you an email with the details of the refund. We'll ensure a pleasant stay for you in the future. Do let us know for any other assistance.

Regards
Team OYO
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