[Resolved] Oyo Rooms — Booking amount not refunded by oyo room harassing customers

Jaskaransingh84

from Hyderabad, Telangana

Address:

Ludhiana, Punjab, 141001

I made booking on 22 april 2016 for 26 May 2016 for Gurgaon DLF Phase 2 and they did booking for 26 April instead of 26 May. Booking Id- CUVQ7085

I didn't use their pre- booking service and paid full amount to them but when I cancelled they are saying they can't refund the money. When I told them it's your application glitch they are giving 1 or the other stupid excuses. I even ask them to make it for 26 May, they are saying simply NO
Please take this forward. Appreciate your help on this

Thanks,
Jaskaran

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Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2016

OYO Rooms Customer Care's response Dear Jaskaran, We need to check this. We are working hard to deliver great customer service each time someone visits an OYO. Our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO

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Comments

jaskaransinghz

from Delhi, Delhi

Same Behavior, unable to resolve issue and eating people hard earned money. Rude unapologetic staff with no sense of customer problems. I will never avail your services in future.