[Resolved]  Oyo Rooms — booking and shifting issues

Address:

Chotta Kak Jhora, Darjeeling, West Bengal, 734201

I had booked a room of two male occupancy on 26th june 2019 at gorumara nest situated at lataguri, dooars, west bengal. I have been denied checkin due to closed resort for maintenance. I was again shifted to forest inn at a distance of 25 kms from the previous resort which falls within the dense forest of lataguri at about 20:30 hrs where i was again denied checkin due to no power maintenance. Then again i was shifted to another hotel named sawdagar where they denied checkin as the hotel asked for extra payment for checkin. Throughout this i was guided by helpline member named mr. Ashif, miss. Saloni and miss. Nidhi who were not at all helpful and miss nidhi also cancled our booking without our prior permission. This was total negligence from oyo and i am very dissaponted about the customer support as we were abandoned in the forest for more than 4 hrs. Kindly look into the matter as i am totally dissatified with the service you provide.