[Resolved] Oyo Rooms — Booking( AQRP2476 ) Hotel - OYO Premium Gandhi Chowk | |||
Hope you are aware of how OYO has cheated us and i need not repeat it again, unlike calling your Call centre and repeating our empathy to every one picking up the call. You can call us on [protected] along with [protected]. How can you expect patience after putting us in trouble we have come so far from Mumbai to Dalhousie on basis of booking of hotel bases the confirmation from OYO & we paid the full amount in one shot and after reaching we get reply from hotel that we don't have room booking from OYO. & we will give you room in other hotel .which is 5 km far from this market place hotel.we have kid with us & we wanted hotel near market place & that's the reason we choose hotel Mohan palace. Your call centre person kept on telling us that we have raised complaint for the same. What is the use of it when we are already facing problem . we are staying in hotel which was not decided by us nor hotel location is not decided by us . we are getting punishment to stay as per your convenience . & we are paying for this trouble also. you spoiled our holiday enjoyment & money. .next two days we dont want to stay as per your choice of hotel we want value for money or money back . if you can provide us hotel room for next two days in same hotel decided by us with similar location or give us our money back.we are not interested to stay in any hotel which even does not match our tarrif what we have paid to you. . we will also take legal action for the same if its not solve properly. Was this information helpful? | |||
Dec 10, 2016 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Nov 07, 2016 OYO Rooms Customer Care's response Dear Guest, We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard. | |||
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