Oyo Rooms — Booking cancellation and refund

Booking ID- I1PL9306
Hotel Name - OYO 85214 Tara P
I booked this hotel on the morning of 4th June and then reached the location within half an hour of booking but the hotel was not there. Hotel No. given to me was not reachable. I finally found it on my own after 15 minutes of search. There, hotel manager informed me that they stopped taking reservations through oyo and i should cancel my booking and they dont have rooms available.
I had to talk to 5 executives and to each of them I explained the entire situation and they said the are putting me on hold while they cancel my booking and they told me not to hang up which I didn't but every call ended on its own after 15 to 20 mins of me on hold. And then I again had to call and explain the situation to a different executive. Till now I have not received confirmation about my refund for booking cancellation. My booking is showing cancelled now and refund amount is showing 0. This is not the kind of service OYO boasts about. Frankly I am very much disappointed.