Oyo Rooms — Booking cancellation on the last moment without any notification

Address:

122001

OYO rooms is a mastermind fake company, to make the money in last moment they cancelled booking without refunding the amount.

I had book a room for 25th June 2016 through oyo ios app with booking id MZWV8196 in Delfryn Hotel Manali, for which I had paid 1574 rs.
On my check-in day around 10 am, I got a notification from oyo to share my check-in time, as I was travelling from
Delhi, due to some traffic jam I was little late so I provide my probably check-in between 12-3 pm.After reaching
Manali around 1.30 pm, not to waste my time I called to OYO customer care to get the hotel address direction, they connect
me with hotel manager, After getting the direction I reached hotel with a hired cab. On reaching the Hotel Reception, I came to know that my booking is
cancelled 5 min ago.
On connecting to OYO customer care they told me booking cancellation done by Android App although I am not carrying out any android device.Why would I cancel my booking on reaching in front of hotel.
I tried to contact to oyo customer to request that please provide me another room or refund my amount. But they told me there is no refund policy & they insist me to book another hotel with OYO.
It is your negligence for which you have to pay me the compensation for harassment, else legal action will be initiated by me against oyo.


They just spoiled my whole trip.