[Resolved]  Oyo Rooms — booking cancelled and not got refund yet

I had a hotel booking for Kodaikanal on 8th June which i had booked through OYO app on 3rd June.
I got a text message on my mobile at 12 am morning from oyo that

"Hi Jiteshwar Nishad, Due to unavoidable circumstances, we need to change* your booking OJZV9504 from OYO 10620 Kodai Mist to another hotel. Click on link https://www.oyorooms.com/upgrade-booking/78068008?utm_source=overbooking to select your new hotel. We are sorry for the inconvenience caused.
Thanks for choosing OYO."

Even they created case id But no confirmation Yet.

"Hi Jiteshwar, Your request is logged under Case ID 16366343. Reach out to OYO Guestline [protected]"

So When i tried calling hotel, i got to know that property is closed and not ready for use.

And When i called customer care they said they will book another hotel for me but they didn't do it. i called them 5 times to explain the same thing again and again. they put a phone to hold then disconnect it.

Because of all these i had to pay lot of money to another hotel which i found in my own in Kodaikanal itself.

Today 10th June i called OYO customer care again about refund process initiative that they said it will take 7-14 business days but for that also i have not got any message or mail confirmation.

I believed in OYO room and took my parents for vacation and it was horrible experience because of OYO room.

I am waiting for refund all money.