[Resolved]  Oyo Rooms — booking cancelled by hotel, after payment done

Booking done via oyo app
Payment made with the payment link sent by oyo email.
Received a call from hotel manager, 2 days before check-in date, mentioning the booking was canceled without giving a reasonable justification.
Calledoyo then, to get the issue resolved.
No proper solution provided, calls being forwarded from one to another dept.
No call back received from the customer care. Wasted time and efforts! Useless..
Need compensation and my paid booking back in the same hotel. Before the day ends.
I have all the recordings and confirmations over email and phone.
Was this information helpful?
No (0)
Yes (0)
Jul 16, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
May 31, 2019
OYO Rooms Customer Care's response
Dear Guest, We really apologize for the trouble caused to you. Please share your booking ID or contact details so that we can get in touch with you.

Regards
Team OYO
Complaint comments 

Comments

I have booked room in OYO 15738 HOTEL AG STAR for one night ...
I was served unsealed water bottle which is very down class and the water taste salty... Tv was not recharged even though I asked them to recharge it still they didn't show any interest ...

OYO Rooms Customer Care's response, May 31, 2019
Verified Support
Dear Guest, We really apologize for the disappointing experience. Our relevant team will get in touch and assist you shortly.

Regards
Team OYO
OYO Rooms Customer Care's response, Jun 3, 2019
Verified Support
Our team got in touch with you regarding this and shared the details. We again apologise for the trouble and assure you we'll take care of your future stays. Let us know for any other assistance. ~sj

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6583
    Pending
    1004
    Resolved
    4542
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information