[Resolved] Oyo Rooms — booking cancelled by hotel, after payment made

[Resolved] Oyo Rooms — booking cancelled by hotel, after payment made

0 09Nidhi from Delhi, Delhi

Booking done via oyo app. Payment made with the payment link sent by oyo email. Received a call from hotel manager, 2 days before check-in date, mentioning the booking was canceled without giving a reasonable justification. Calledoyo then, to get the issue resolved. No proper solution provided, calls being forwarded from one to another dept. No call back received from the customer care. Wasted time and efforts! Useless.. Need compensation and my paid booking back in the same hotel. Before the day ends. I've all the confirmation recordings and mails as proof. Was this information helpful? No (0) Yes (0)
Jul 4, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. May 30, 2019 Updated by 09Nidhi Please send the complaint to oyo. Verified Support Jun 03, 2019 OYO Rooms Customer Care's response As checked our team have connected with you in regards to your concern and provided you needful resolution. Let us know for any other assistance.~Dk
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Comments

Anup Kirtaniya

from Mumbai, Maharashtra

I have booked room in Gangtok vide Booking id- HBIU9608 and paid full amount but booking email received before amount paid with due amount payable mention on it. But till date no final booking confirmation email received showing full payment as made by me.
Kindly look into the matter and send email.

OYO Rooms Customer Care's response, Jun 2, 2019

Verified Support

Hello Guest,

We never want any dissatisfactory experience for any of our guest. We'll get this checked for you.

Regards,
Team OYO.