Oyo Rooms — booking cancelled by oyo but not refunded from almost one month | |||||
I had booked an OYO room on[protected], booking ID(KQIE2685), KBR Residency, on[protected] I got a call from the hotel that there is a water problem so cancel your booking, after that, I immediately called Oyo and told all my problem on that day they told me not to worry about refund it will come to your account, but till now it's almost one month and I had called them almost 20 times, mailed them had done all the possible things that I can do, but till now no refund has been credited. Many times when I called them they put my call on hold saying that they are transferring to higher authorities but after a few minutes they cut the call. I am tired of doing all this from past one month. My amount is Rs. 527. I had their escalation mails, my booking details. Kindly, please help me I am literally tired of doing all this please find a way to solve this quick as possible. Was this information helpful? | |||||
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OYO Rooms customer support has been notified about the posted complaint. Verified Support Jul 23, 2019 OYO Rooms Customer Care's response We always strive to deliver the best service to our customers and a sincere apology if you have not been satisfied with your experience. Please allow us some time and we will update you on this at the earliest.Regards Team OYO Verified Support Jul 23, 2019 OYO Rooms Customer Care's response Hi Guest, Your case is registered with us regarding which our team tried connecting with you for your assistance but unable to connect with you. Kindly provide us your alternate contact details so that we can resolve your concern for you. Regards, Team OYO Verified Support Jul 24, 2019 OYO Rooms Customer Care's response Hi Guest, We believe your issue has been resolved and the refund has been initiated. It will be reflected on your account within 7-14 days. We have also sent an email, hope you acknowledge the same. We assure you for a hassle free stay in future. You patience is greatly appreciated. Regards, Team OYO | |||||
 1 Comment | |||||
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This is regarding booking id KQIE2685 it's been one month till now no refund came worst service provided by OYO every time when you call OYO they only tell a lie I know that my money is not refunding because how much there are technical issues but a minimum amount of money a company can refund that is not a big task for a company like OYO. Please, friends whoever are reading this be aware of fraud.
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