[Resolved]  Oyo Rooms — Booking cancelled by property manager even after payment and no refund

Address:	440027
Website:	www.oyorooms.com

BOOKING NUMBER - NJUX8430

Hi, I am a tour operator in Nagpur by the name of "Trip Colors". We made a client booking of hotel accommodation for 5 rooms at Mumbai CST from 01/01/2016 to 03/01/2016.
When my client checked into the hotel, she was told that all room bookings are cancelled by the hotel due to seepage and plumbing work and also the receptionist and hotel manager were not cooperative at all.
We tried to get in touch with Oyo customer service early in he morning but no one answered the call. But when I spoke to them later, they told me that client didnt wait over there, so this booking will be treated as a no show and there will be no refund on that. Well, this was expected from the bunch of non professionals named OYO. But because of there pathetic way of working in the market, my company's name was ruined in front of my client.

here is the email I received from my client -:

"Dear Mr Saxena,

This is to bring to your kind notice that as per our discussion regarding group booking of hotel accommodation for 5 rooms at Mumbai CST from 01/01/2016 to 03/01/2016, You have confirmed our booking at Hotel MODERN near CST GPO MUMBAI.

All said and done to our utter surprise when we checked into the above hotel the receptionist very bluntly denied any booking in the name of Mrs Mukta Mukherjee. It is when we insisted and and showed him the advance payment receipt he came up with an excuse that he cannot allot any room since their rooms were under maintenance because of seepage and plumbing work.We tried to convince him about our prior booking and even persuaded him to talk to OYO or Mr Shantul Saxena, he was reluctant to speak to and said he doesn't know any such person. During all this impasse our family members including children and elders were forced to sit on the footpath.

I once again reiterate that because of your recklessness and mismanagement our Mumbai trip was totally ruined and our whole group (including children) were put into lot of inconvenience and embarrassment.

I request you to look into the matter urgently and refund our advance payment or we will be forced to take legal action against you.

Regards
Mukta Mukherjee"

BOOKING NUMBER - NJUX8430

If you guys have any professionalism left in you, you will atleast do something about this. We made the advance payment as well.