[Resolved] Oyo Rooms — Booking confirmed for 2 days at hotel, but Hotel was closed when I reached!

abhiram9869

from Pune, Maharashtra

Dec 13, 2021

Website:

www.Agoda.com

Booked a hotel for two days From 10 Dec - 12 Dec 2021 at OYO Flagship 83043 The Orchid Mountain View. I got the booking confirmation after payment was rejected. When I reached the place, the hotel was closed and no-one seemed to have any awareness about any hotel of any kind nearby. I called OYO helpdesk to check if this was the proper address or not and they sent me they said they were sending me the address to my phone but I received nothing after they hung up.
This is booking ID:[protected]
The e-receipt and photo of hotel has been attached below.
Please refund the complete amount back to my account as soon as possible.
Thank you.

+2 photos

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Jan 14, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2021

OYO Rooms Customer Care's response Hi, we are here to help. Kindly share the registered email id and the contact number so that we could get it checked. ~Joy