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Oyo Rooms — booking confirmed - oyo 26794 white lotus hotel, booking no. utcs2164

Hi team,

I have made booking for hotel - oyo 26794 white lotus hotel on 31st may to 1st june 2019 and also done full payment.

I tried to reach hotel aroung 9pm @ 31st may, but unable to connet to hotel. So i have called oyo customer care and infromed them that guest will be reach hotel around 11 pm.

Guest reached hotel around 11 pm, we have heard shock news that white lotus hotel is not apart of oyo. We have called customer care again, they have waited for us almost 2 hours and unable to make check-in in that hotel.

Later we have a search in and around in later night (2:00 am @ 1st june 2019) and booked a different hotel for stay.

Need explanation why this happaned?

Thanks,
Ramesh
[protected]

Complaint Status


[Jun 02, 2019] OYO Rooms customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    81%
    Complaints
    3819
    Pending
    224
    Resolved
    3046
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002