Oyo Rooms — booking confirmed - oyo 26794 white lotus hotel, booking no. utcs2164

Address:

Flat No:109, Rohini Garden Apartment, 560066

Hi team,

I have made booking for hotel - oyo 26794 white lotus hotel on 31st may to 1st june 2019 and also done full payment.

I tried to reach hotel aroung 9pm @ 31st may, but unable to connet to hotel. So i have called oyo customer care and infromed them that guest will be reach hotel around 11 pm.

Guest reached hotel around 11 pm, we have heard shock news that white lotus hotel is not apart of oyo. We have called customer care again, they have waited for us almost 2 hours and unable to make check-in in that hotel.

Later we have a search in and around in later night (2:00 am @ 1st june 2019) and booked a different hotel for stay.

Need explanation why this happaned?

Thanks,
Ramesh
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