[Resolved]  Oyo Rooms — booking confirmed, payment made but admission denied by hotel not only one but two hotels at gulbarga

Address:

Gurgaon, Haryana

(1) booking id: ofay6254
Check-in - 29th may'19
Check-out - 30th may'19
Address - n. K. Seeri plaza, above ibaco ice cream, ngo's colony, new jewargi road, maka layout, gulbarga,
Total payment made - rs. 965

(2) booking id: bzcp7503
Check-in - 29th may'19
Check-out - 30th may'19
Address - ringroad, ram mandir, near danvantri hospital, gulbarga,
Total payment made - rs. 589

I have booked oyo 37176 n k comforts, booking no. Ofay6254 on[protected]. I have received confirmation that booking is confirmed. On arrival at hotel at 1:30 pm the hotel rejected my admission station there was power failure. I asked him this could have been informed me earlier so that i could save my time. He said he had already informed oyo and it is the duty of oyo to inform the customer not the hotel. On verification i found there was not power failure, they do not want to work with oyo. Later i requested the receptionist to get another hotel to which he sent me to oyo 38566 mk hotel and lodge, booking no. Bzcp7503. I have booked the hotel from my mobile app. On arrival at the hotel the hotel denied my stay stating they have stopped working with oyo. The i argued, why did they take my booking online to which he replied it is the problem of oyo and me and the hotel is not responsible.
Later i had to stay at mk hotel and lodge at a higher price and as a direct customer.

Oyo does not have any telephone contact. The whats apps some one (Pooja) chated but they do not understand the customer dilemma and is doing some copy paste job from a template.
The hotels said that oyo would refund me my money paid online.
Oyo is sending messages that you had a pleasant stay and asking me to rate my stay.

I do not understand how do i help myself.