[Resolved] Oyo Rooms — booking confirmed, refused to provide room

Jamil Sulthan

Address:

600001

Worst experience ever, these guys ruin my new year eve, worst telecalling team they make me to wait more than four hours in the platform, my booking confirmed, but hotel propertior refused for the room, they said they didnt have any room, telecalling team are not ready to give alternative rooms, tele calling simply hungup the call

My booking id zgrv2897

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Feb 4, 2020

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2020

OYO Rooms Customer Care's response Hi, We apologize for the upsetting experience and we are constantly upgrading our services to enhance your satisfaction. Kindly, help us with the booking ID/contact details so that we can assist you in a better way. ~Joy

Verified Support

Jan 04, 2020

OYO Rooms Customer Care's response Hi, we are extremely sorry for the inconvenience caused. The concerned team has been informed about the issue. We will get this resolved at the earliest.
Regards,
Team Oyo.

Verified Support

Jan 04, 2020

OYO Rooms Customer Care's response Hi Team,

We are sorry for the inconvenience caused. We believe our team has already connected with you for your resolution and has done the needful. Do let us know for further assistance.

Regards,
Team OYO

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Comments

Arvind Somu

from Mavoor, Kerala

Booking id-XPAU2386
i paid via phone pay bt hotel staff is not allowing me to checkin the want money in cash

Tapashya Chowdhury

from Nattam, Tamil Nadu

I had my booking on 24th Dec 2019 to 2nd January 2020 in oyo 29515 R2 rooms of booking ID LCWE5976. When I am just about to chekin I saw my booking has been cancelled automatically by oyo. I called the oyo person and he told me a fake reason which is not true and now I want my refund because of this kind of harassment caused to me.