[Resolved] Oyo Rooms — Booking dishnoured by the property and poor service, it is like cheating people

Gopal Mukerjea

from Bengaluru, Karnataka

Address:	Kolkata, West Bengal, 700033
Website:	OYO rooms

I recently went to Darjeeling where the hotel was not provided, after standing in the open for hours together we were provided a room in some other hotel. That property treated us like dogs. Never book through OYO unless you want to be cheated and insulted. Today my wife and daughter reached Bangalore and are facing the same ordeal, either you wait in the OYO phone line queue (understandable) or you conveyed that situation is not within control. My wife and daughter are suffering due to my trusting OYO. India will never change if we continue to have such people like OYO who do not have any ethics. SHAME

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Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2015

OYO Rooms Customer Care's response Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking details and our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO