Oyo Rooms — Booking failed but amount was debited from my account

Oyo Rooms — Booking failed but amount was debited from my account

G Gautam2097 Sep 7, 2021 Sep 7, 2021 This thread was updated on Sep 7, 2021

I booked a hotel room on 4 th September and paid via debit card. The amount was debited from my account and oyo app showed booking failed due to error. Now today on 7th september I got a message that i have an upcoming booking on 4th september. How this can be posiible. I thought if there was an error the debited amount will be refunded. Can I get the refund? Was this information helpful? No (0) Yes (0)
OYO Rooms customer support has been notified about the posted complaint.
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Gautam2097

Sep 7, 2021

The booking id is NWMO6047

OYO Rooms Customer Care's response, Sep 7, 2021

Verified Support

Hello Gautam,

We are grieved to learn about the experience you had at OYO rooms. Please be assured that the raised concern will be resolved at the earliest.

Thanks & Regards
TEAM OYO

OYO Rooms Customer Care's response, Sep 8, 2021

Verified Support

Hello Gautam,

As checked our team has connected with you in regards to your concern and provided you a needful resolution. Let us know for any assistance.

Thanks & Regards
Simran Makkad

Jana Janardhan

Sep 7, 2021

Dear OYO my booking ID HIH03117. I am writing this with a very very bad experience and i had to very unpleasant feeling with the property. i have attached the images for your reference. Iam on a official visit to Noida and trusting OYO with my previous i have booked Hotel Quadis, opposite priya gold building, main road, sector-15. And i paid for all three nights with out inspecting the property. I was not a hotel. it was worst than a lodge or u can name it worst than that with all sort of activities. But i didn't have any other option to manage. by later i realized that that Flush does not work. Geiser does not work Taps does not work. Stained walls. I was so tired and i managed to stay and morning i had to runaway from the property. I want My complete refund immediately so that i can book my stay in other hotels.