[Resolved]  Oyo Rooms — Booking glitch on app, no refund for cancelation, rude customer care

Address:	400080
Website:	Www.oyorooms.com

Tried to book premium room through app 2 days in advance and kept getting mesaage - there is something wrong and transaction can't be processed this time. However in 10 mins got a call from bank whether I used my debit card and subsequently card was charged for the room rate, yet havent seen any booking in 'my booking' in the app. Called customer care and guy said room is booked for today's date!!! I requested to change the date, which he couldent and ask me to cancel original booking and rebook through app again and mentioned me of full refund. Eventually i can see the booking in 'my booking' and canelled it, yet disnt get any confirmation of refund or anything. Called customer care again and another guy mentioned they have mot received any payment from me and booking is unprocessed. When i mentioned of my previous call and asked him to check again, he twlls me there are 2 unprocessed booking and 1 cancelled booking.. God knows how all these booking got created, i guess thats where i was getting error message while using app, on the back it was creating bookings. I asked about refund status and he said there are no refund as per policy and he can only help me procees the payment for inprocessed ones. I asked to transfer me to his supervisor, as he may not have authority to resolve my issue.. He refused to transfer.. When i asked repeatedly he put me on hold for few minuts and asked me if he was audible about 6-8 times to which i kept saying yes and he pretended as he didnt hear anything amd finally cust the call.. I called customer care again, talked to another guy, Vipin (this time i was careful to ask name) and asked to talk to hos supervisor about rude behavior from one of his colleague.. Again after hold for 10 mins, he said supervisor is busy and they will call me back.. Never heard from anyone from oyo again.. Bad app, worse customer service..