Oyo Rooms — [Booking ID:- CE2S9192] After reaching hotel they denied my booking and I have not received the promised refund yet

When I reached hotel, they have denied my booking by saying rooms are not available and they made checkout without my consent. When I asked same thing to the hotel manager, she said she will get us the refund. Same time I called OYO support they also discussed the same thing and reverted me back with a mail for initiating my refund which I will received in 7-14 working days. But it is more than one month now and I haven't received anything from their end. I am shareing the mail which I have received from OYO customer support team.

Confirmation Mail for initiating refund (Sharing screenshots as well) :-

RCA FORMAT FOR REFUND/WAIVERS

Ticket ID: [protected]
Booking ID: CE2S9192
Check-in (dd-mm-yyyy): ${25/02/2023}
Check-out (dd-mm-yyyy): ${26/02/2023}
OYO ID: ${DEL1414}
Booking Creation Source:

Booking Status: checked out
Property Name: OYO Hotel Ivy
Property Code: 30462
Was the request raised within 48hrs (Yes/No): yes
Cancellation or modification date on which it was requested: 25/02/2023
Payment Mode: online+ cash at hotel
Amt. to be refunded: 1, 929
Total Payment made by the Guest:1, 929
Reason for refund: guest paid cash at hotel and as per Tl validation
Dispute Id: 1044896
Was the validation done from the PM/Stock (Yes/No): yes
Refund Policy: oyo
Refund Mode: NEFT
Dispute Adjusted (Yes/No): YES
Approved by Designation: TL
Approved by Name: MUKUL MACHAL

Regards,
NISHTHA
Guest Experience Team
OYO