[Resolved]  Oyo Rooms — Booking id: ewhl0257... Confirmed booking not delivered, advance paid still not refunded for about 2 months now

Address:

Kolkata, West Bengal, 700017

We are a travel company. On 15th Nov'15, we made a confirmed booking for 5 rooms for our guests with OYO rooms in Hotel Divine Paradise( OYO premium New friends colony Ring road) at New delhi from 23rd nov to 25th nov for 2 nights. Subsequently we made the payment on 16th nov for the said booking. We got the vouchers which were sent to the guest. On 21st nov evening, we got a mail from Oyo rooms that the booking has been denied by the hotel due to technical issues and some other hotel will be given. We were completely helpless and had no choice as 22nd nov was a Sunday and 23rd morning the guests were supposed to checkin . So we agreed for other option. To our extreme shock, inspite of consistent followup from our side, no hotel room was given till 12 noon on 23rd nov. In this entire episode, nobody from OYO tried to contact us or tell us what is happening. It was only us who called up Mr Sushant Shokeen who was our account manager from OYO. Only revert we got that "we are working on it" Understanding the seriousness of the situation as the guests had already arrived at Delhi on 23rd morning, we somehow arranged for another hotel at the last minute on double the cost. Inspite of such a shocking incident, nobody from the company felt a need to talk to us for such a lapse. After that, we asked for the refund amount with Mr Sushant Shokeen. He confirmed to us on mail on 27th nov that the amount will be refunded in a week's time. From that time till today, we are getting some excuse or the other but NO REFUND HAS BEEN RECEIVED so far. Now Mr Sushant has stopped taking our calls also. This is a clear case of fraud and forgery which is very shocking from a company of this stature. It seems they are taking people's money for granted. The reputation of entire Hotel industry is at stake with such foul players. Would expect an immediate refund alongwith damages from the company otherwise we are ready to sue the company. I'm Sanjeev and I can be contacted for any details on this matter @ [protected]