[Resolved] Oyo Rooms — Booking ID: I5T32481 Hotel not allowed to stay. Date: 02/06/2022, Time: 21:05

Johnsonkjames001

from Thane, Maharashtra

Jun 2, 2022

Address:

Dahisar Mori opp Gousia market post Dahisar on mumbra panvel Road NH _ 04, Mumbai - 400612

I have booked a room today through OYO & paid full amount(Rs.611) online. While reached hotel for check in the hotel rejected my booking. They says the booking amount is very less & they ask to cancel the booking & to pay more than double rates.
When I tried to cancel it shows the refundable amount is ZERO.I've called the OYO customer care throgh [protected], but didn't get any support. I booked new room for Rs.1200/- in cash & lost the paid amount Rs.611.
I need the amount back.
The hotel details are as follows.
OYO 37164 Hotel Kalpavruksha
Dahisar Mori opp Gousia market post Dahisar on mumbra panvel Road NH _ 04, Mumbai - 400612

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Jun 5, 2022

Complaint marked as Resolved

Refund recieved. Thank you for your support.

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2022

OYO Rooms Customer Care's response Hi, it’s never our intention to cause any disruption to our customers and regret the inconvenience caused. Please be assured that we have escalated the issue. ~Team OYO

Verified Support

Jun 05, 2022

OYO Rooms Customer Care's response As checked, our team has sent you an email on the registered email address. We would request you to check the same. For any further assistance, please feel free to write to us. ~Team OYO