[Resolved] Oyo Rooms — Booking ID KCQN0186, GOT CHEATED

Dippak Agarwal

from Sambalpur, Odisha

Address:	Gurgaon, Haryana
Website:	oyorooms.com

I booked 2 rooms under your above booking ID for my colleague Mr.Sandeep Kumar in Hotel Relax Inn 018 Nainital for One night on 15th April 2017 and I made the full payment of Rs 11, 398 online. When Mr.Sandeep Kumar reached the hotel at 9 pm he was bluntly told that there was no booking for him and the hotel was SOLD OUT. After showing the reception the confirmation message from OYO rooms and lots of argument he was given a VERY BASIC room in a nearby under construction guest house by the name of KGN GUEST HOUSE. It was a ONE star hotel room WITH NO ATTACHED TOILET. The cost of this room was not more that 500 Rupess and it was not even fit for the driver. I have NOT paid you 11, 398 for such a kind of room. PLEASE INVESTIGATE THIS MATTER and IMMEDIATELY ARRANGE TO REFUND ME MY BALANCE AMOUNT OF 10, 398 AFTER DEDUCTING 1000 FOR THE DIRTY SHABBY ROOM YOU PROVIDED. I have been cheated

Awaiting your immediate response.

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May 26, 2017

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2017

OYO Rooms Customer Care's response Dear Dippak,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO

Verified Support

Apr 24, 2017

OYO Rooms Customer Care's response Dear Dippak,

We believe our team discussed the matter with you. The said issues have been taken up.
Thank you for highlighting the issues, do let us know if you need any further assistance. We're here for you.

Regards
Team OYO