[Resolved] Oyo Rooms — booking id: lfuz9468

Pramod Kumar Alisetty

from Bengaluru, Karnataka

Address:

Ranga Reddy, Andhra Pradesh, 500019

Hello Team,

This is in regards of my booking made recently and my experience with the hotel.

I had clearly mentioned that the room is for 3 members while The hotel management denied on this and ended up leaving us to sleep on floor which is really disgusting service.

I am really disappointed with this experience I had with the booking made with oyo which I am happy to take this further to BBB as I am feeling insulted sleeping on floor.

I am looking forward to hear back from OYO team to discuss further on this.

Regards
Pramod Alisetty.

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Feb 12, 2020

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2020

OYO Rooms Customer Care's response Hi Guest,

We apologize for the inconvenience caused to you. We have shared the details with our dedicated team and our team is working on the same. Please allow us some time.

Regards,
Team OYO

Verified Support

Jan 09, 2020

OYO Rooms Customer Care's response Hi,
We worked on your concern raised and addressed it for you over email. Your feedback has been logged with our concerned team. We request you to take this inconvenience as an exception. We hope to serve you better in the future.

Regards,
Team OYO