[Resolved]  Oyo Rooms — booking id ukey_1458

Hi team,

This is the first time i am using oyo rooms facility. Kindly understand my grievance on the below concern.
1. While cancelling i got a notification as refund amount - nan. How can i understand this?
2.in the communication mail dropped to me from oyo,

"since your reservation was already confirmed, you'll be charged a small amout, as we incur costs from the moment you make your booking

But,

Cancellation charges : rs. 1633

Refund amount : rs 0
"
But complete amount is not a small amount, at least i should be notified prior with the refund amout.

It's not at all a customer satisfactory action. How can i lose my hard earned money?

As per your policy, refund will be granted if we cancel 24 hr prior to the booking?

But, i booked at feb 12 evening 5 :30 and cancelled at feb 13 noon immediately after 12 and as per your policy, check in time is 12 noon.

In this case, how can i cancel 24 hr prior to my booking? Its not at all a feasible option. And, also no intimation was given on the refund amount details.

Kindly explain from your end, and understand my grievance.

Regards,

Harika thota