Oyo Rooms — Booking id-XYR61837

I had booked a room with oyo for three days (8 dec-11 dec) then I decided to cancel the room because of alterations in my plan. My refund payment is pending even after promise of refunding full amount. They cut the phone after promising to call back with a solution but they never do this had happened 5 times when we try to connect to service team there is an loop of press 1 for talk to service team, when we press 1 we automaticly reffered to main menu again. When we connect to customer care they say we are connectig you to service team then we have to wait for more then half houre and then phone is automatically disconected
seriously the team of oyo needs to resolve this issue