[Resolved]  Oyo Rooms — booking id ypxh1349, denied to provide room for confirmed online booking

Address:	Pondicherry, Puducherry
Website:	OYO

I have made a booking for mr joshi ph:[protected] through my oyo mobile app. My name is sijeesh and mob:[protected]. My guest reached at hotel villa triomphe, pondicherry and the hotel receptionist denied to provide room as there was no availability. I have informed this incident to customer care and they promised that they will provide the room and make the customer comfortable. Since it is late night i have made my guest in conference call with customer care executive and customer care executive said he will resolve this issue. I have gone to bed and next day morning i got message from my guest that oyo customer care didn't provide any room and he was literally on road. I request to take appropriate action on the subject matters and impose penalty for this service related issue. I have all call records in my mobile. Later i have seen this booking has automatically cancelled by oyo without informing me. I spoke to customer care many time and they escalated to managers in oyo customer care but call was un attended after escalation.