Oyo Rooms — Booking made via call but services not provided

Address:

Nagpur

Dear team, I have booked a hotel named OYO Airport Bnb (near to the Nagpur's Airport) from OYO's telephone booking and they have messaged me the link for the payment on which i have made payment of INR 933 via my credit card. I have booked the hotel for two days starting from 18th March 23 to 20th March 23. I had mentioned earlier that i will check in at 10 Pm and also mentioned that do the booking only if the hotel is agreed to take the booking at this price as i had earlier faced the same issues via making the booking from OYO. The OYO representative said that he had talked to the hotel and informed me that the hotel management had agreed to take the booking at this price. After reaching the hotel at 10 Pm, they said that they do not accept the bookings via OYO as the prices are much cheaper on the website while the hotel charge 2240 for the two day stay. I have legit wasted my two hours for resolving the issue through customer care but there is no resolution for this. Thereafter having no option, i had to take the stay in the same hotel for two days. On the next day i.e. 19th March 2023, i had again connected with the customer care for the refund of this booking and after wasting one to two hours again they said me to refund the amount within 24 hours. Now i have not received the refund as well when i am writing this complaint to you on 21st March 2023. Please help me out from this situation as i didn't get the service for the amount paid and have wasted my time in such a situation where i had travelled for 8 to 10 hours and thereafter want some hotel for relaxation. Kindly resolve the issue and take me out from this panic situation. I am having the recording of all the calls made to the OYO customer care for the booking as well as for the resolution of the query.
My booking id is HDL40201.