[Resolved]  Oyo Rooms — Booking no. hibr9315 not able to cancel the booking

Address:	Pune, Maharashtra
Website:	www.oyorooms.com

Hi,

This is my first and last pathetic experience with oyo rooms.I have booked one room on your website for the vacation in Pondichery.I was quite happy that i got a good deal as well as good hotel from Oyo rooms. But after getting confirmation mail from Oyo i got the hotel name and address which is "Hotel Aksharadha Hotel Address: Plot No. 65, West Car Street, Villianur, Pondicherry" which you guys do not mention on your websites might because of insecurity or do not want any direct contact in between customer and property owner, I agree on this normal business trained. But at least you should post reviews from travelers in order to make website visitors more comfortable while booking.

OK, coming to my point regarding booking cancellation; As i mentioned i made booking on[protected] for the above mentioned hotel in Pondichery for 8-Oct-2016 Check-in to 9-Oct-2016 Check out.After booking i got the mail confirmation as well as hotel name also. After getting hotel name i was curios to get hotel review on travel websites and found the reviews was very pathetic; So i planned to cancel it immediately.

But while cancellation it was not allowing me to cancel and saying this property is non-refundable; which is very bad, even if it was not mentioned any where at you website.How can you guys do any kind of business with these kind of people.Non-refundable is kind of fraud which you guys are doing with your customers.

Story never ends here, after that i call to your customer care, which was also pathetic, they put me on hold for more than 20 mins in between call and they were not aware of process to cancellation or handle these kind of issue; such a poor customer service.They said consulted with hire management and said "the booked property is non refundable and it is mentioned on website that you should think about before booking". That was very rude and unprofessional.

After a long argument they asked me to send all incidence in a mail, if it is not available on the website than they will return the amount otherwise they won't.

I never thought that it going to be very bad experience with Oyo Rooms; as was booking first time on Oyo.

For your concerns i am attaching the screen shots which i have again taken while booking as a proof that nothing is mentioned over there. It is major bug sometime it comes, sometime not.

Please rectify it and please return my amount and again its an humble request not to add these kind of hotels which have non-refundable amount policy; as it is too impractical and unprofessional.

Thanks waiting for a positive response from you guys.

Ashish Singh Vishen
[protected]