Oyo Rooms — Booking not honoured | |||
I have made a booking from oyo rooms for date 21 may 2017 for 2 rooms at oyo premium 021 valley view rooms i. E kundau residency sikkim on 21 april 2017. After paying the full amount i called up the hotel after a week to check if my booking was confirmed. I was told by the manager that they are already booked for the said dates and there is no way that they can honor this booking. I called up oyo customer care regarding this and was assured by them that its a confirmed booking. However i was not sure about this hence i called up the hotel again after a week to confirm the same and i got the same reply from the management. After calling the customer care (Oyo) i was assured that the same booking is confirmed and i dont have to be worried for it. The hotel system will be updated for this booking soon. Again after a week i called up the hotel manager to check for the booking and this time they said that they are no longer associated with oyo and there is no way that this booking is confirmed. Now after speaking to the escalation team oyo admits that the booking is not confirmed and hence they will be making alternate arrangement at equivalent property. Its 4 days already and no action has been taken. If i hadn't contacted the hotel in numerous occasions the guest would have reached the hotel to find no bookings on their names. My booking id is fnxy4670 Was this information helpful? | |||
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OYO Rooms customer support has been notified about the posted complaint. | |||
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Kindly check below attached room photos..
Our sincere apologies for the trouble you had to go through. This is not who we are. We have forward this to the relevant team and they will be contacting you to discuss this further.
Regards
Team OYO
We believe our team got in touch with you and we hope we were able to address your concern. We regret the inconvenience caused and we assure that the necessary actions will be taken here. We hope you will give us another chance to host you.
Team OYO