Hi,
A booking was made by mistakenly, we did not need the room, so i called support and asked for a refund. But they simply denied it, they said i will not be refunded.
I did not take the service nor did i visited the property but still they denied refund.
Please help me as i am being charged unfairly for a service that i didn't take.
Booking ID - KXCN1476
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