Oyo Rooms — Booking room cancellation refund request

I booked a room on Oyo on 15th March for 16th March but on that day the hotel member declined to give a room for this price so we cancelled our booking and the amount is not refunded yet one amount which is ₹154 is returned by them but the the another amount which is INR948.0 refund for booking VM7G7246 at Collection O Golden Key Near TDI Mall. Is not refunded by them and I already checked my bank statement Oyo wallet and there is not any kind of transaction has been credited by Oyo just they return only ₹154 on 24th March and for ₹948 the customer service provider of Oyo are saying amount is credited and they just hold phone and cut it, saying the transaction is complete but in real it's not credited yet kindly help this issue to resolve