| Address: | 560018 | | Website: | www.oyorooms.com |
I booked this facility for Jan 5, 6th. Went with in-laws & parents (above 60 yrs age). Jan 5th evening after checkin I checked with manager & owner about hot water next day, as we planned to leave early by 7. They confirmed no problem as its available 24 hour.
My mother got up at 5:30am Jan 6th, no hot water. She informs me. I complained to some care taker. He says he will contact owner. Owner comes at 6am, says in 10 min we will get hot water. Till 7:15 nothing. I called oyo ~ 7:30 Jan 6th. They said they will resolve the issue. Nothing till 8am. I call oyo again, saying I want refund. They call owner to confirm, he lies. So they do conference with me & owner, finally owner agrees that he could not provide hot water.
~ 8:30am Jan 6th Oyo customer care guy Shubham calls and tells oyo will provide refund.
Till Jan 10th no refund. So I call oyo, they forward request to ground team. Ground team replies in email, no refund.
I never expected this from oyo. Was this information helpful? | 
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