[Resolved] Oyo Rooms — booking was confirmed for resort name satya resort in karjat mumbai, but shifted to some omkar residency with our permission

Prpalank

from Gurgaon, Haryana

Address:

Kalwa thane, Thane, Maharashtra, 400605

Hi, this is priyanka i had done a booking for bnel7281 at oyo 39586 satya resort. I had done the full payment for it and now the oyo has shifted our booking to omkar residency which has no facilities and that too without my permission. I want the same booking as our travel date is on 31 and there are just 4 days left. How can we manage at such less time. If the had no rooms they should have not accepted and confirmed our booking.
Please take action against them as soon as possible as our checkin date is near by.

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Feb 1, 2020

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Dec 26, 2019

Updated by Prpalank Please provide us the update asap

Dec 26, 2019

Updated by Prpalank Still no action has been taken from oyo end, as the date is nearby we want our booking to be done at the same hotel

Verified Support

Dec 27, 2019

OYO Rooms Customer Care's response Hi Guest,

We apologize for the inconvenience. We will get this checked for you. Please allow us some time to go through your concern and our team will then connect with you soon.

Regards,
Team OYO

Dec 28, 2019

Updated by Prpalank Hi,

We tried to contact oyo for booking it at some new hotel as it was told that oyo will provide us the same kind of facilities hotel and the extra cost will be payed by oyo. But we have already mailed and tried to contact them regarding further booking, we haven't got any reply and mail, we are waiting gor the booking to be done from oyo end as the price of the hotels are already high on 31st so we couldn't do payment from our end.
Please provide us the update asap.

Dec 28, 2019

Updated by Prpalank Please contact us asap, as i tried to contact the escalation team but they are not ready to connect my call

Dec 28, 2019

Updated by Prpalank The case has been handled by shubham kumar, he had helped us to provide hotel with same facilities . If any issue happen again with this booking oyo will have to takecare of all the problem .
I am resolving this case from my end . If again it happens i will reopen the case .

Verified Support

Dec 29, 2019

OYO Rooms Customer Care's response Hi Guest,

We apologize for the trouble that you had to go through. As we have checked with the booking ID that you have mentioned with your concern, our team has already connected with you and provided you with the needful resolution. We assure you that you will not face such an episode again in your future stays with us. Do let us know for further assistance.

Regards,
Team OYO