[Resolved]  Oyo Rooms — bookings denied by hotel even after paying the entire amount upfront and no refund provided

Address:

Gurgaon, Haryana

Hi,

I am writing this complaint to let you know that i am extremely unsatisfied unhappy with the way my bookings were taken care by oyo rooms and its associated hotel. I will never use oyo rooms in future.

I did a following booking:
Hotel name: hotel jasmine
Booking id: uhcq7415
Booking made on (Person name): narender kumar
Place: dalhousie
Total amount paid: rs 16536
Check in date: 28th may 2018, 12 pm
Check out date: 30th may 2018, 11 am

I paid the full amount on 26th may and my bookings were confirmed. Now when i reached hotel the hotel denied the bookings and hotel person told that they don't have any bookings on such booking id/name. We kept on calling oyo rooms customer care and after few hours we were able to speak to oyo rooms customer care agent and they accepted the mistakes and initiated cancellation.

I have still not got any communication by when i will receive the complete refund amount. Till now i have not received any notification. I need the entire amount to be refunded in bank amount asap. Please expedite.

Regards,
Abhishek