[Resolved]  Oyo Rooms — canceled the booking without permission

Dear team

I mayur lunawat booked at oyo room for 10th may 2019 at bay paradise. Without my permission they switched my booking to some other hotel. And now at night when i checked my booking i had to call the cc to check into the matter. I have not received any information. The cc agents put the calls on hold for long. Then a person said he ll refund. But i still cnt understand how can this happen. He says he ll not book any other hotel room also... Is this is your service. Is this how u cater ur customer. I want this complaint to go ahead. My registered mobile number is [protected]. I hve recorded all the calls. Take the action immediately as i do not hve any option to stay near rishigonda beach and i am with my family