[Resolved] Oyo Rooms — Cancellation of booked rooms without notification

Deepashree M

from Bengaluru, Karnataka

Address:	560026
Website:	www.oyorooms.com

I had booked a room through OYO. I called up the hotel and informed about my delay with the check-in process. After i arrived to the hotel with two kids around 9.30pm, the hotel people said the room booking is cancelled and there are no available rooms. I was helpless and tired. I booked another hotel again through OYO. I was outraged to know that my booking was invalid after i arrived at the hotel (second one). The hotel staff informed that all rooms were full and my booking was due to some error. It was 10 in the night, i was with kids and still no room to stay. It caused me mental trauma, dragging my baggage and sleepy kids. I had the worst ever experience with OYO. I have decided not to book any accommodation via OYO ever again.

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Apr 26, 2017

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Mar 22, 2017

OYO Rooms Customer Care's response Dear Guest,
Our sincere apologies for the discomfort you had to go through. This is certainly not who we are. We request you to update your booking ID here or send us at [protected]@oyorooms.com and my team will right away check what went wrong.
Looking forward to hear from you.

Regards
Team OYO