OYO Rooms — cancellation of booking from oyo

 
1 Review
India
 Rachit Gubrani on Jun 8, 2019
I booked a hotel in Manali for June 17-June 20 on June 4.
OYO 14171 was the property code. booking ID-
KLRY6743

Yesterday I got a message that Oyo has cancelled my booking.
After talking to the customer care executive I get to know that according to them property is not associated to Oyo and the booking therefore stands cancelled.

Like seriously ? After making all arrangements and planning and bearing the costs I get to know that the property isn't associated with oyo.
The property is still available for booking but at a higher price now.
It's not acceptable at your end to fool the customers like this just to earn a little more money at the cost of permanently loosing many customers like me.
I need a solution for this, elsr you loose a customer for sure.

cancellation of booking from oyo

Complaint Status


[Jun 16, 2019] OYO Rooms customer support has been notified about the posted complaint.
Verified Support
OYO Rooms Customer Care's response, Jun 18, 2019
Dear guest,

We are sorry about the experience you had. Please allow us time to get this checked.

Regards
Team OYO
Verified Support
OYO Rooms Customer Care's response, Jun 19, 2019
Dear Guest,

Our team attended the concern diligently and the needful has been communicated to you over mail. We assure you such instances will not take place again. Let us know for any other assistance.

Regards
Team OYO
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    OYO Rooms - cancellation of booking from oyo