[Resolved] Oyo Rooms — cancellation of rooms in the last minute

Ash2412

from Chennai, Tamil Nadu

Website:

Oyo

We had booked a hotel oyo8100 for two nights stay in jaiselmer 27 dec to 29 dec. We got a call in the last min saying that the hotel is under renovation and we have to change our hotel and provided with not equivalent hotels. When we checked with the hotel, we got to know that they are not renovating. The experience with oyo is not been good. I would not recommend oyo for any booking.

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Feb 1, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2018

OYO Rooms Customer Care's response Dear Guest,

We are very sorry for the distressing experience. Could you please share the booking I.D/contact details so that we can get it checked.

Regards,
Team OYO

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Comments

vicky gaddi

from New Delhi, Delhi

I had booked room in hotel jaipur heritage but on arrival the reception said no room, on speaking to customer care they shifted the room to hotel opal, but there also same story. Dint get room.

OYO Rooms Customer Care's response, Dec 28, 2018

Verified Support

We are disappointed to hear the inconvenience caused. Kindly share your booking ID/ Contact number so that we could look into the same.

Regards,
Team OYO.